Because our services are custom and time-based, refunds work differently from physical products. This policy explains what applies.
Payment in full
You never pay before we agree the details. Once the scope and price are agreed, you pay the full amount through a secure payment link, and we start work. There are no deposits or instalments.
Cancelling before work starts
If you cancel after paying but before any work has started, you receive a full refund.
Cancelling a project in progress
If you cancel after work has started, we charge for the work completed up to the cancellation date and refund the rest of what you paid. You receive all completed work.
Completed and approved work
Work that you have reviewed and approved, or that has been published to your store, is not refundable.
Revisions instead of refunds
If a delivery does not match the agreed scope, tell us within 14 days of delivery and we will fix it at no extra cost. This is always our first step.
Monthly services
Monthly plans (ads management, SEO, support) are paid in full at the start of each month and can be cancelled at any time with 30 days' notice. Months already started are not refunded.
Third-party costs
Apps, themes, domains, ad spend and other third-party purchases are paid to those providers and are subject to their own refund policies.
How to request a refund
Email info@weopenstores.com or use the contact form with your project name and reason. Approved refunds are returned to the original payment method within 10 business days.